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Seller Support Associate

2 - 4 YearsPune

Posted: 46 days ago

Job Description

. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling.

A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities:-
Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers issues
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Telecalling/Telemarketing Executive
Employment Type: Permanent Job, Full Time

Company Profile

TalentAhead India Pvt. Ltd.
E commerce Company
View Contact Details+
Contact Details

Recruiter Name:Harshit Shrivastava

Contact Company:TalentAhead India Pvt. Ltd.



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